When you order a custom build from us, we put time and effort into working with you to carefully select the parts for your build. As such, you are making a firm commitment to purchase and your deposit is non-refundable. We will put every effort into turning your order out in a timely manner however, custom work and parts take time and sometimes we are at the mercy of our suppliers. We will give you an “approximate” length of time that it will take to complete and ship your project. This time is our best estimate and is by no means intended as a hard date for you to expect completion. Your satisfaction is our top priority and we stand behind what we build however, we ask that you be patient during this time.